After a long flight to Tokyo Japan, the sight of two thousand people in the audience for keynote speech at the technology conference was impressive. The presentation moved along slowly as frequent pauses enabled the interpreter to convert the original English spoken and written on the slides into Japanese. After twenty minutes or so, it appeared that two thousand heads were resting on their shoulders as the entire audience had fallen asleep. The interpreter insisted they were

Try as you might, you can’t hide your attitude very well. You give off many verbal and behavioral clues that others will interpret, or misinterpret. The good news is that a positive attitude generally produces positive communication and behavior. Faking it to mask a bad attitude simply does not work. As a leader, you must recognize the significant impact of your communication and behavior on those who follow and those who would be partners and advisers. You choose your attitu

Many challenges in business, team and employee performance result from inadequate communication. Leaders often make incorrect assumptions about the members of their teams. Those assumptions lead the team to believe the leader is not interested in listening to their ideas for improvements. Sometimes communication breaks down when attempting to avoid conflict or not wanting to put personal relationships at risk. All of these will damage team performance and ultimately the perfo