The stereotypical software developer is an introverted nerd who is far more comfortable staring at his computer screen in a dark room than he is in engaging in a conversation with another person. Many software developers, including the extroverted ones, don’t follow the same discipline in managing the communication with their clients as they do in producing the best possible code. This communication void can be the biggest contributor to the frustration and even the failure o

The project plans were developed thoroughly and managed diligently by a competent project manager. You reviewed and agreed to every milestone and goal in the project plan to make sure your investment would deliver what you expected. Many months and weeks later, the team delivers the project and you are convinced they must have been reading from a completely different book. The final product resembles what you were expecting, but major differences exist in terms of specific fu

You’ve signed that agreement with your customer and you’ve been very diligent to make sure the statement of work is complete. After all, you’ve committed to deliver what the customer has asked for at the agreed price. As the project launches, you feel very confident that all of your diligence in the discovery processes, white boarding sessions and project planning will help to keep the project on track with the customer’s expectations. Deviations from the plan can be costly t